Accessibility statement for the DWP login and identification service
This accessibility statement applies to the Department for Work and Pensions (DWP) login and identification service (OIDV). This service allows citizens to access other DWP online services for Authentication & Identity verification via HMRC (IV).
Using this service
This website is run by DWP. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
After testing we found all pages within the service accessible other than the issues detailed below.
- The input fields in the online verification journey require manual entry as they do not have the autocomplete attribute.
- While on any given Date of Birth error validation page a screen reader may not specify which field the error is in.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email IDT.Accessibility@dwp.gov.uk with the format you need. Include your contact details and your preferred method of contact.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: IDT.Accessibility@dwp.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Auto complete - WCAG 1.3.5 – Identify Input Purpose Lv AA
- The purpose of some input fields is not identified in code. This can cause issues with auto-filling forms and browser extensions that add visual aids to inputs. This fails WCAG 2.2 success criterion 1.3.5 - Identify Input Purpose.
- This is because of security concerns for the input of personal data and the decision was made on the advice of our security team. Use of the auto complete attribute was recently reviewed in November 2024.
- Screen Readers - WCAG 3.3.1 - Error Identification Lv A
- The Date of Birth page error validation doesn’t work as intended at present and doesn’t meet the standard of this criterion. Therefore some screen reader users may not be clear on which specific input field on a page is producing a given error.
- We are aiming to fix this issue in early 2025.
Content that’s not within the scope of the accessibility regulations.
We don't have any content on our service that's not within scope.
Preparation of this accessibility statement
This statement was prepared on 15 November 2021. It was last reviewed on 12 December 2024.
This website was last tested in October 2024. The tests were carried out by our own testing team within Identity and Trust, DWP Digital.
We tested all the pages within our online identity checking journey against the WCAG 2.1 AA criteria.
We conducted sample testing of pages within our online identity checking journey against the WCAG 2.2 AA standard.