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Accessibility statement for the DWP login and identification service

This accessibility statement applies to the Department for Work and Pensions (DWP) login and identification service (OIDV). This service allows citizens to access other DWP online services for Authentication & Identity verification via HMRC (IV).

Using this service

This website is run by DWP. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate all of the website using just a keyboard
  • navigate all of the website using speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

After testing we found all pages within the service accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: IDT.Accessibility@dwp.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Content that’s not within the scope of the accessibility regulations.

We don't have any content on our service that's not within scope.

Preparation of this accessibility statement

This statement was prepared on 12th December 2024 and it was last reviewed on 24th July 2025.

This website was last tested in October 2024 and any non compliant elements were retested in July 2025. The tests were carried out by our own testing team within Identity and Trust, DWP Digital.

We conducted sample testing of pages within our online identity checking journey against the WCAG 2.2 AA standard.